Billing discrepancies
Compare charges with shipment details and applicable rates to identify potential errors.
Invoice Review
Parcel invoice auditing and eligible refund review
A parcel audit compares invoice charges with shipment records and applicable account terms. Discuss a review of billing discrepancies, eligible service-failure refunds, and the records needed to follow claims and credits.
Review focus
Invoice-level
Charges, shipment records, and account terms
ReviewInvoice discrepancies
EligibilityCarrier rules and deadlines
Follow-upClaims and credit records
Review areas
Review the charges. Understand the opportunities.
Use invoice and shipment records to understand the questions that matter to your business.
LPAUDIT & RECOVERY
ILLUSTRATIVE WORKFLOW
Invoice audit workspace
Carrier dataLogisParcel
01Invoice receivedConnected
02Billing rules checkedReviewed
03Claim trackedIn progress
04Credit reconciledMatched
Service-failure eligibility
A late delivery may qualify only when the applicable carrier guarantee and account terms allow it.
Surcharges and adjustments
Review the basis for address corrections, dimensional-weight adjustments, and other additional charges.
Claims and credits
Keep the evidence, carrier response, and any credit associated with the original invoice.
Topics to discussDefine the scope
Define the scope
before you start
Discuss parcel audit requirements, available features, data sources, and responsibilities before starting.
- Your carrier accounts and available invoice records
- Rates, discounts, and account terms relevant to the review
- Shipment records and supporting evidence
- Applicable refund or billing-adjustment rules
- Claim submission responsibilities and follow-up
- How credits and review findings should be reported
Refund eligibility matters
Eligibility depends on the carrier, service, shipment date, account terms, documentation, and filing deadline. Carrier policies can change, and refunds are not guaranteed. Loss and damage claims follow separate procedures.
Check the current UPS service guarantee, FedEx money-back guarantee, and the applicable carrier terms.
How it worksA clear path from inquiry
A clear path from inquiry
to an agreed scope
01
Define the review
Confirm carriers, account terms, records, and responsibilities.
02
Compare charges
Review invoice lines alongside shipment and rate information.
03
Check eligibility
Evaluate applicable carrier rules, exceptions, evidence, and deadlines.
04
Follow the outcome
Record carrier responses and reconcile any resulting credits.
Discuss your parcel audit needs.
Tell us about your shipping needs. Our team can discuss your carrier data and the right next step for your business.