Security & responsible reporting
Contact support@logisparcel.com for security questions, customer security reviews, or to report a suspected vulnerability.
Report a security concern
Include the affected page or feature, a description of the issue, and steps that help us understand it. Share only the minimum information needed. Do not include passwords, private keys, or customer records in your report.
Do not access another person’s data, disrupt the service, or perform destructive testing. If you encounter information that does not belong to you, stop and contact us.
Protect your account information
Use the customer application’s sign-in flow to access your account. Do not send carrier login credentials through the public website contact form or by email. Contact our team to discuss the appropriate onboarding process for your organization.
Customer security reviews
For questions about account permissions, data handling, integrations, or your organization’s security requirements, request a security discussion before connecting carrier data.
Privacy questions
For information about the public website’s contact form, see our Privacy Policy. Direct privacy and data requests to support@logisparcel.com.